Service promise

LLC Aeroexpress’ quality management system is certified as complying with the requirements of the international standard ISO 9001:2008 on railway passenger transportation, which has been endorsed with a certificate by the international organization Bureau Veritas Certification Rus.

LLC Aeroexpress joins in with the international quality management principles and sees its main quality assurance goal in establishing sustainable loyalty and respect for the company among the consumers both in Russia and abroad as for a supplier of railway passenger transportation services matching to their best world counterparts and providing high and sustainable quality.

To achieve the above goal, LLC Aeroexpress builds a targeted quality management system under the international standard ISO 9001:2008 and commits itself to:

• meet customer, regulatory and legislative demands that are put forward to the company’s performance and services;
• continually take efforts to render stable, in perspective, improvement of the QMS indicators.

In order to timely reveal, remove, and anticipate the causes preventing it from rendering a high-quality service, LLC Aeroexpress concentrates its efforts on the following quality assurance areas:

• understanding the current and future customer demands and expectations, responding promptly to passengers’ addresses, carrying out service quality satisfaction analysis;
• conducting regular independent quality inspections and improvement of service rendering technology;
• using innovation in its operation - from new enhanced-comfort trains and ticket selling terminals to modern organization management technologies;
• recruiting the most qualified experts and regularly developing personnel’s qualification;
• thoroughly selecting and appraising suppliers and contractors who are able to provide the required quality of supplied products and services, building relationships based on mutual understanding and trust.

LLC Aeroexpress conducts regular appraisals of its performance, develops and implements projects to continuously improve all elements of the quality management system.

Every employee of the company carries out his work professionally and responsibly, meeting the demanded level of quality on his work station.