Travel Assistance for Disabled Passengers

Disabled passengers can use the Travel Assistance service when travelling on Aeroexpress trains to and from Sheremetyevo, Vnukovo, and Domodedovo Airports.

A full range of services is provided for wheelchair-users free of charge, including the following:

• Meeting at the Aeroexpress terminal.
• Assistance in purchasing tickets without queuing.
• Assistance in stowing baggage aboard the train.
• Assistance in boarding the Aeroexpress train.
• The travel assistant can accompany the passenger to the check-in desk at the airport if required.

To use this service, the passenger or an accompanying person should call   +7 800 700 3377(calls from within Russia are free) and inform us about planned date and time of travel in advance.

In the case of an unanticipated visit, Aeroexpress employees will make every effort to ensure a comfortable journey.

For more detailed information about the service please call the hotline on +7 800 700 3377, or email us at info@aeroexpress.ru