To order this service through the website, a passenger should click on the banner on the homepage www.aeroexpress.ru or select Services for Passengers with Disabilities in the Passengers section and share his/her personal data and travel details on a special form. An Aeroexpress specialist will contact the passenger to confirm the request.
“Bringing the Personal Assistant service online is a key step towards creating a barrier-free environment at all Aeroexpress transport facilities,” says Alexey Sorokin, Chief Operating Officer of Aeroexpress. “Alongside this service, all our trains have special carriages equipped for physically challenged passengers. Aeroexpress terminals have all necessary conveniences for their transfers. A website version for visually impaired passengers is already successfully operating. I am confident that our passengers will highly appreciate the results of our work.”
The Personal Assistant service was launched in 2009 in order to support physically challenged passengers. Now it is available across all Aeroexpress routes. A company specialist meets the passenger at the terminal, provides assistance with ticket purchasing with no need to wait in line, helps him/ her to board the train, and places their luggage in the appropriate space. In addition, at the passenger’s request, the personal assistant can even accompany the passenger to a check-in desk at the airport.